Many corporate websites are managed by a person or team for whom the website is not their only responsibility. They rely on expertise from third party suppliers for designing, building and maintaining their website.
Companies with dedicated in-house online teams also sometimes lack a particular skill at a given time. Even with the combination of in-house support and an external agency, calling in an expert can provide many benefits.
But who are these experts, what do they do and how can they help? In the first of an occasional series, we speak to David Hamill of Good Usability. He’s an independent usability expert who’s worked on a number of high-profile websites and intranets, for companies such as RBS and the Share Centre.
Read the interview from the beginning or jump to a question that interests you:
An overview of the concept of ‘usability’ Usability alongside ‘user experience’ and ‘accessibility’ Legal requirements for usability on websites What exactly do you do? Usability testing explained Benefits for corporate websites Conflicts with …